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Shipping

The Basics

For all orders from the United States, we ship our tea for a flat rate of $7.00. Currently everything is shipped with USPS priority mail, which comes with a tracking code and typically arrives within 2-3 business days. We work hard to get all orders placed before 2 PM shipped out on the same day, and we ship every day of the week except Sunday.

Free Shipping

All orders of $75 or more sent to an address in the United States will receive free shipping. If you are shipping internationally, please read the next section.

International Shipping

Currently we are working on getting live rates setup on our website for international shipments. If you live outside of the United States and would like to place an order, please send your order to support@shangtea.com, and we will send you a quote for shipping and then an invoice from paypal for payment.

In addition, if your order is over $75, we will cover $7 of your shipping costs (what we charge for domestic shipping).

Expedited Shipping

If you need the order expedited, please contact us at support@shangtea.com, and we will get you a quote for next day or two day shipping and add the additional cost to your order.

Returns

If anything arrives damaged or if you receive the incorrect items, please contact us at support@shangtea.com, and we will correct the issue as quickly as possible. If you have concerns or you are dissatisfied with any of our products, please contact us, and we will do everything in our power to remedy the situation.